Sunrise Hitek – FAQ


Shipping Information

When will my order arrive?
All orders are shipped from Chicago and click here for Fedex Ground transit map.

What Is The Cost of Shipping?
We offer shipping via USPS Priority Mail or Fedex. The exact cost is calculated in realtime during checkout based on the weight of the order, and your shipping address.

How Do I Track My Order?
You can log into your account, and in Order History section, find the tracking number for your order.

What Are My Shipping Options?
Most of our shipping is processed with Priority Mail, Fedex, or UPS. Available shipping options and costs are presented during check-out based on the shipping address entered. A different service with similar delivery commitment may be substituted by our warehouse.

When Will My Order Ship?
We do our best to ship the same day for ordered before 12pm CST containing in stock, non-customized items. Orders that contain out-of-stock items will be shipped when all items are available. If you wish to receive in-stock items first without waiting for out-of-stock items, please place two separate orders. Customized orders have a turnaround time of 5-10 business days, although many times orders can ship within 4-5 days.

Can You Ship Outside of USA?
Yes! Shipping options and costs are presented during check-out based on the final shipping destination.


110% Low Price Guarantee
We guarantees the very best price for every product we sell. If you find a comparable product at a lower price, email us the link to the site or a screen capture of the offer, and we'll give you 110% of the difference back. Sale and group buying items are not included.

Wholesale Pricing
If you're planning to place bulk orders for a school, business, or other organization, you'll love our easy wholesale pricing model. No pre-approval or setup work is required. Just enter the quantity you need and discount pricing will apply automatically.

How Do I Get a Discount?
In addition to our everyday low price, we do run sales from time to time. The best way to keep updated with our discount offers is to register an account to receive promo updates.

Cumulative Order Discounts
We offer a special discount based on cumulative order quantity. This can mean very significant savings on repeat orders. Click here for details.

Do you accept Purchase Orders?
Yes, we do! US and Canada school purchase orders are accepted WITHOUT credit approval. Business purchase orders are accepted AFTER credit approval, please download credit application here.

How do I place an order using a Purchase Order?
1. Place the order on our website
2. During checkout, select Purchase Order as payment
3. Please write your order number on the PO and email it to tlc-at-uuberstore-dot-com, or fax it to 773-792-8881
4. The order will be shipped once we receive the written Purchase Order

Payment Options

We accept ACH, checks, credit cards, PayPal, and K-12 school purchase orders. Payment can be made here: Purchase orders should be emailed to tlc-at-uuberstore-dot-com, or faxed to 773-792-8881. There is a $25 processing fee for any NSF or rejected payments.

Tax Exempt
Please email your tax exempt letter, full contact information, and user ID of your online account to tlc-at-uuberstore-dot-com, or fax it to 773-792-8881. We will review and update your account with tax exempt status.

Customer Service

How to enter orders?
We takes all credit card orders via our website. Purchase orders can be emailed to tlc-at-uuberstore-dot-com or faxed to 773-792-8881.

Return Policy and Warranty
Customized orders and PPE products cannot be returned or exchanged.

Please see Warranty information here.


PPE Products

During the COVID-19 crisis, we re-purposed our equipment to produce face shields and civilian cloth masks, and leveraged our vetted vendor network to bring in crucial supplies such as FDA approved Disposable and KN95 masks. In order to get supplies, we had to pay vendors 100% upfront plus shipping rates that are multiples of what they had been during peace time. Because of this, and because of the personal nature of PPE products, all PPE orders are FINAL AND CANNOT BE CANCELLED, RETURNED, OR EXCHANGED FOR ANY REASON.

Why Buy from us?

Printed in USA
We're based in Chicago, IL and proudly do all of our printing in our own manufacturing plant. Since 1988, we've been producing the very best quality products in every category we service.

Low Price Guarantee
We guarantees the very best price for every product we sell. If you find a comparable product at a lower price, email us the link to the site or a screen capture of the offer, and we'll match it. Sale and group buying items are not included.

100% Satisfaction Guarantee
Even though our products are customized and we cannot take returns, if you're unhappy with our products in anyway, please contact us promptly and we'll do our best to work out a solution for you.

No Sales Tax Outside Illinois
We're located in Chicago, IL and do not collect sales taxes for sales shipped outside of our home state of Illinois.

Industry Certifications
We're G7 certified to produce the most accurate and consistent colors, meeting or exceeding the highest standards currently available in the marketplace.

We're a certified Minority Business Enterprise by the National Minority Business Development Council, the State of Illinois, the City of Chicago, and Cook County.

We're proud to be one of the fastest growing companies in America as ranked by Inc. 5000 five years in a row.